We want to see our customers happy with our product
and service. With our 30 day guarantee you have the option to feel
and inspect the hair for yourself once it arrives. You have a 30
day guarantee, from the order date, on your hair that you purchase
from eindianhair.com. We will issue a refund for your order as long
as the ties have not been untied and the hair is in its original
packaging.
We will accept all exchanges within 30 days from
the order date. All exchanges will have a $12.00 re-ship and handling
fee applied.
All returns will have a $10.00 per pack restocking
fee and $12.00 s&h. Shipping and handling fee is non-refundable.
Federal law prohibits the return of human hair
products that have been used and that includes "trying them
on". We will not accept any merchandise used or altered (brushed,
combed, picked, cut, or washed) in any way.
We adhere to these strict policies with respect
to hair returns. As a necessary health precaution, the items must
be returned in the original and resalable condition. We will not
accept any merchandise used or altered (brushed, combed, picked,
cut, or washed) in any way. Netting and tags must be attached in
the original box or bags. Threads on the top of extension hair have
to be placed in original condition. Packing should not be marked,
taped or attached by anything.
Personal Checks
$25.00 fee will be charged for all retuned checks.
Cancellation Policy
Orders cannot be cancelled once your order has
been placed. If your shipment is returned to us due to a bad address,
refused upon delivery, or unclaimed after placing your order; there
will be a 10% cancellation fee charged. Shipping and handling charges
are non refundable. The balance will be refunded to your credit
card.
No Unsuitable Returns Accepted
All merchandise not meeting the above criteria
will be refused or returned to the customer at customer's own expense.
If merchandise unsuitable for restocking is sent to us, it will
be held for 7 days pending the customers payment of shipping charges
to have it returned to them. If the customer does not pay to reship
the item (s) they will be discarded. No credit will be issued for
any merchandise that cannot be restocked.
Unclaimed Packages
All packages that are unclaimed and returned by
the post office will not be refunded. However, a store credit will
be issued for the amount minus the shipping/handling cost. Shipping
and handling charges are nonrefundable. Special services such as
double sealing or texturizing are nonrefundable.
Lost Items
If merchandise is lost in transit, it will be replaced
only after the shipment has been traced. Upon notification by the
carrier of non-delivery, a claim will be filed and the merchandise
will be replaced or a credit will be applied. Please help work with
us on this issue. The USPS does make mistakes as their employees
are human. We have no control over what happens with the post, but
we will work hard to get the problem taken care of. There will be
no exceptions to this. Until a claim has been accepted we will not
ship replacement hair or issue a store credit.
Incorrect Item
If you receive an incorrect item and it is unused
and still in it's original condition, you must make an exchange
request by email within 5 days from the date you receive your order.
For approved returned items, a replacement item (the same item)
will be shipped in exchange.
Privacy Shipping
Please let us know if you have any wishes for your
shipping. We have several clients that wish their purchases to remain
unknown. We ship packages in the appropriate packages for that shipping
option. As we have a lot of clients who do not want their packages
labeled, we send them as plain as they can be.
Privacy Policy
eIndianHair.com recognizes the importance of protecting
the privacy of information we may collect from our online visitors.
To this end, we are committed to using our best efforts to respect
the privacy of our online visitors. eIndianHair.com collects personally
identifiable information, such as names, addresses, E-mail addresses,
credit card numbers information and the like, only when voluntarily
provided by a website visitor. We will never share this information
with any third party sources to protect the interest of our customers,
our most vital assets. You have the right to opt-out (unsubscribe)
from our newsletter if you choose.
Charge Backs
Please note that we adhere to our polices strictly.
There are no exceptions. By purchasing you are agreeing to the return
and exchange policy. In the case of a client charge back, we will
fight the charge back to the fulliest extent. Our return and exchange
policy is quite clear and forms a legally binding contact. Please
ask all questions BEFORE purchasing.
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