Terms & Conditions

Return & Exchange Policy

Due to the nature of the product, we can not do returns or refunds on hair. This is a common practice with beauty supply stores. However, we will try to work with you. So please ask all questions before hand. Please be sure of your purchase prior to completing your order because ALL SALES ARE FINAL and are not subject to return or exchange, unless you received an incorrect item. However, if we do consider or accept a return, then a restocking fee ($10 per pack) and shipping/handling ($12.00 for free shipping option) will be applied.

We do try hard to work with our clients at all times. So in the case of an issue please contact us as quickly as possible. We will work hard towards an agreeable end or exchange. If product exchange is considered, customer will be charged $12.00 for shipping & handling for the product to be re-sent.

Federal law prohibits the return of human hair products that have been used and that includes "trying them on". We will not accept any merchandise used or altered (brushed, combed, picked, cut, or washed) in any way.

We adhere to these strict policies with respect to hair returns. As a necessary health precaution, the items must be returned in the original and resalable condition. We will not accept any merchandise used or altered (brushed, combed, picked, cut, or washed) in any way. Netting and tags must be attached in the original box or bags. Threads on the top of extension hair have to be placed in original condition. Packing should not be marked, taped or attached by anything.

Personal Checks

$25.00 fee will be charged for all retuned checks.

Cancellation Policy

Orders cannot be cancelled once your order has been placed. If your shipment is returned to us due to a bad address, refused upon delivery, or unclaimed after placing your order; there will be a 50% cancellation fee charged. Shipping and handling charges are non refundable. The balance will be refunded to your credit card.

No Unsuitable Returns Accepted

All merchandise not meeting the above criteria will be refused or returned to the customer at customer's own expense. If merchandise unsuitable for restocking is sent to us, it will be held for 7 days pending the customers payment of shipping charges to have it returned to them. If the customer does not pay to reship the item (s) they will be discarded. No credit will be issued for any merchandise that cannot be restocked.

Unclaimed Packages

All packages that are unclaimed and returned by the post office will not be refunded. However, a store credit will be issued for the amount minus the shipping/handling cost. Shipping and handling charges are nonrefundable. Special services such as double sealing or texturizing are nonrefundable.

Lost Items

If merchandise is lost in transit, it will be replaced only after the shipment has been traced. Upon notification by the carrier of non-delivery, a claim will be filed and the merchandise will be replaced or a credit will be applied. Please help work with us on this issue. The USPS does make mistakes as their employees are human. We have no control over what happens with the post, but we will work hard to get the problem taken care of. There will be no exceptions to this. Until a claim has been accepted we will not ship replacement hair or issue a store credit.

Incorrect Item

If you receive an incorrect item and it is unused and still in it's original condition, you must make an exchange request by email within 5 days from the date you receive your order. For approved returned items, a replacement item (the same item) will be shipped in exchange.

Privacy Shipping

Please let us know if you have any wishes for your shipping. We have several clients that wish their purchases to remain unknown. We ship packages in the appropriate packages for that shipping option. As we have a lot of clients who do not want their packages labeled, we send them as plain as they can be.

Privacy Policy

eIndianHair.com recognizes the importance of protecting the privacy of information we may collect from our online visitors. To this end, we are committed to using our best efforts to respect the privacy of our online visitors. eIndianHair.com collects personally identifiable information, such as names, addresses, E-mail addresses, credit card numbers information and the like, only when voluntarily provided by a website visitor. We will never share this information with any third party sources to protect the interest of our customers, our most vital assets. You have the right to opt-out (unsubscribe) from our newsletter if you choose.

Charge Backs

Please note that we adhere to our polices strictly. There are no exceptions. By purchasing you are agreeing to the return and exchange policy. In the case of a client charge back, we will fight the charge back to the fulliest extent. Our return and exchange policy is quite clear and forms a legally binding contact. Please ask all questions BEFORE purchasing.

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